Know your volume.
Staff it with confidence.
Send us your contact history — any WFM export will do. You get back a forecast, the headcount it actually requires, and a live dashboard of the KPIs your center runs on.
After-call work explains 41% of your Tuesday service-level miss.
Three levers were material. ACW carried the largest swing across the next four weeks of forecasted volume.
Arrival patterns by weekday and interval, built from your own history — not a flat growth assumption.
Upload your volume.
Get the staffing picture.
Three steps, no reformatting, no long discovery phase. The forecasting math runs on your own history and the operating assumptions we calibrate with you.
Send your history
Drop in an interval or daily export from whatever WFM or reporting tool you already use. Confirm the column mapping once — after that, every upload maps itself.
See the forecast
Arrival patterns by day and interval, required FTE, coverage gaps, occupancy, projected service level, and what it all costs — ready on arrival.
Model the change
We calibrate your operating assumptions from how your center actually runs. Your workforce manager moves them inside those bounds and sees the impact immediately.
Six deliverables. One outcome.
The numbers your operations review already asks for, in one place your workforce manager can act on.
A forecast you can staff to
Projected volume by day, interval, and channel, built from your own arrival history.
Required headcount
Agent requirement per interval, set against the shrinkage, handle time, and concurrency assumptions our team validates with you.
Your coverage gaps
Which intervals are short and which are overstaffed, so the schedule change is obvious.
Service level and occupancy
Projected service level, ASA, and occupancy — whether the plan holds and whether agents can survive it.
The cost of the plan
Cost per contact and total staffing cost, plus the delta against how you staff today.
Levers calibrated to you
Operating assumptions set from how your center actually runs — movable and re-runnable at any time.
The methodology comes from people who've sat in the chair.
Our team has spent more than two decades running and turning around contact center operations across BPO, financial services, healthcare, retail, and telecom. We've owned the SL number on a Monday morning. We've defended a forecast to a CFO and to a client.
That experience is what sets your operating assumptions — the shrinkage, handle time, and service targets the model runs on. The software does the math fast. Knowing which numbers are right is the part we bring.
Send us a month of volume. See what we give back.
Start with a 45-minute consultation. We'll look at a sample of your data and show you the forecast and staffing view you'd get on day one.